I just placed an order. How soon should I expect my pieces to arrive?

After your order is received, you should expect an email confirmation within 24 hours with the expected ship date. Most of our items are carried in stock and will be delivered within 2 weeks of ordering. For Southern California buyers, in stock items can be delivered within 2-3 business days in many cases. Please call us if you have a specific timeline in mind. In rare instances, we may have presold an item or it may no longer be in stock. In that case, we will let you know immediately so you can choose to get a refund, a different item, or we will let you know our anticipated restocking date. Please note that when an item is custom ordered/not in stock it is subject to possible delays of up to 2-3 additional weeks of the time initially quoted.

I want to make sure that I am getting the best deal. What is your pricing policy?

At Eurolux, we pride ourselves on offering wholesale prices to the public. As such, it is very rare for a customer to find a better price elsewhere. If you have found a better price for a comparable product (dimensions, fabric grade, etc.), we are happy to price match it to earn your business. Please note, prices can rise at anytime if there is an increased cost of business or our suppliers raise our prices. If you find a set at a sale price, we cannot guarantee we can honor that price in the future. We do sometimes offer temporarily sales due to overstocking, seasonal markdowns, etc.

I like a set I see on the website but I would like to order additional pieces/customize it. Can you accommodate that?

Absolutely. We can price items a la carte to suit your needs. Just give us a call or send us an email and we would be happy to give you a quote.

I have specific space requirements and a specific design in mind. Can you custom design pieces?

Yes, we can and are excited to! We work directly with many of our suppliers and can customize many different styles to fit your space and design needs. Contact us for more details. Please note that custom orders are made upon request and therefore, non-cancellable. Customers are required to pay for the items in full at the time of order and have 24 hours to cancel. Lead time for custom orders ranges from 8-12 weeks. If there are delays beyond 16 weeks (due to factory issues, shipping issues, etc.) we will give you the option to cancel your order. Please keep in mind these issues are generally beyond our control and rare. 

What is your return policy?

Due to the very competitive nature of our pricing model, we cannot accept returns on merchandise. If there is a defect/issue with your order please take photos of the damage and all tags/stickers and contact us within 24 hours of receipt so we may help resolve the issue. All cushions must remain in plastic to be eligible for return. Returns or exchanges due to reasons outside of defects must take place at our main office and destruction center located at 7515 Convoy Court. San Diego CA 92111. A restocking fee may apply.

Do you give discounts for bulk orders?

Our prices are already marked down to wholesale levels. However, at certain breakpoints we would be happy to take off an additional percentage. Please contact us before ordering if you are purchasing several sets so we can determine if you are eligible.

Can I pay by money order or personal check?

Yes, we are happy to accept either. Please contact us and we can help arrange for this. Please note that payment must clear before we can arrange any delivery.

Are the images on the website stock images or real photos of the items that I will receive?

We personally photograph each product for its product page to ensure that we are advertising the product as accurately as possible. For some newer items, we may temporarily use stock images. Please contact us, in any case, if you would like more detailed images and we would be happy to provide them.

Where does Eurolux Patio Deliver?

We deliver anywhere in the continental 48 states, that is road accessible. If you live in Hawaii, Alaska or a location only accessible by ferry, please contact us for shipping prices. For overseas shipments we are usually able to deliver to your US based freight forwarder if you have those arrangements in place.

Where does Eurolux Patio Deliver?

We deliver anywhere in the continental 48 states, that is road accessible. If you live in Hawaii, Alaska or a location only accessible by ferry, please contact us for shipping prices. For overseas shipments we are usually able to deliver to your US based freight forwarder if you have those arrangements in place.

What can I expect from the delivery service?

Outside of Southern California, we ship to your home using the service of a freight carrier, and as such the delivery process will differ slightly to what you are used to.

Depending on your location, transit time is approximately 5-10 days (weather permitting). We will be in touch with you through the process, and inform you of the date that your patio furniture will arrive once the item has shipped. The carrier will be in touch the day before delivery to give you a time frame for drop off. It is very important that you answer that call, or return their call as soon as possible to avoid delays to your delivery.  You must be home to accept delivery during the given time period, or you could be liable for additional storage and re-delivery fees.

The merchandise will be dropped in your driveway on a shipping pallet, as is customary with freight shipments. However for an additional charge, and if arranged in advance, the furniture can be taken to your patio (some restrictions apply, please call for details).

Should an item arrive damaged in transit, you must accept delivery of the item and note the damage when you sign for the delivery.  Take photos of the damage and all tags/stickers and contact us immediately so we can take steps to make a claim and resolve the issue.

Do I need to assemble my new patio furniture?

No, for the majority of our products there is little or no assembly required. Exclusions include dining sets, where the base comes separately from the top, and rocking chairs. Your sectional furniture will come with an eco-friendly wrap that can be torn off using your hands with little effort. DO NOT use a box cutter as this can damage your new resin wicker furniture. Cushions for your chairs can be found inside the chairs themselves, just turn them over and you will see the seat and back cushion. These are wrapped in plastic to keep them clean during transit. All you need do is remove these covers and place on the chair.

What is your pricing policy?

At Eurolux Patio, we pride ourselves on offering wholesale pricing to the public. As such, it is very rare for a customer to find a better deal for a comparable quality product elsewhere. Please note that prices may increase from time to time due to escalating costs in manufacturing and distribution. Prices are guaranteed at time of purchase only. We do sometimes offer temporarily price reductions on over stocked items and seasonal markdowns

Can I cancel a Custom Order?

Custom ordered products, outside of regular stock items are subject to a 50% restocking fee when cancelled prior to delivery. These items include all patio furniture including those in specific wicker colors that have been custom made for you by our manufacturer. All of our products are made of hand woven wicker, so sometimes the lead times on these items may be extended by the supplier. This is out of our control and we apologize ahead of time for any added delays imposed on the original quoted lead time. Please contact us directly to process a cancellation, or change request.