I just placed an order. How soon should I expect my pieces to arrive?

After your order is received, you should expect an email confirmation within 24 hours with the expected ship date. Most of our items are carried in stock and will be delivered within 1 weeks of ordering. For Southern California buyers, in stock items can be delivered within 2-3 business days in many cases. Please call us if you have a specific timeline in mind. In rare instances, we may have presold an item or it may no longer be in stock. In that case, we will let you know immediately so you can choose to get a refund, a different item, or we will let you know our anticipated restocking date. Please note that when an item is custom ordered/not in stock it is subject to possible delays of up to 2-3 additional weeks of the time initially quoted.

I want to make sure that I am getting the best deal. What is your pricing policy?

At Eurolux, we pride ourselves on offering wholesale prices to the public. As such, it is very rare for a customer to find a better price elsewhere. If you have found a better price for a comparable product (dimensions, style, fabric grade, etc.), we are happy to price match it to earn your business. Please note, prices can rise at anytime if there is an increased cost of business or our suppliers raise our prices. If you find a set at a sale price, we cannot guarantee we can honor that price in the future. We do sometimes offer temporarily sales due to overstocking, seasonal markdowns, etc.

I like a set I see on the website but I would like to order additional pieces/customize it. Can you accommodate that?

Absolutely. We can price items a la carte to suit your needs. Just give us a call or send us an email and we would be happy to give you a quote.

I have specific space requirements and a specific design in mind. Can you custom design pieces?

Yes, we can and are excited to! We work directly with many of our suppliers and can customize many different styles to fit your space and design needs. Contact us for more details. Please note that custom orders are made upon request and therefore, non-cancellable. Customers are required to pay for the items in full at the time of order and have 24 hours to cancel. Lead time for custom orders ranges from 8-12 weeks. If there are delays beyond 16 weeks (due to factory issues, shipping issues, etc.) we will give you the option to cancel your order. Please keep in mind these issues are generally beyond our control and rare. 

What is your return policy?

We allow returns on certain items (i.e. patio furniture covers) for 30 days. All fire tables and umbrella sales are final due to the nature of this business. If there is a defect/issue with your order please take photos of the damage and all tags/stickers and contact us so we may help resolve the issue. Returns or exchanges due to reasons outside of defects must be shipped to 9805 Campo Rd. / #165-939 Spring Valley, CA 91977.

Do you give discounts for bulk orders?

Our prices are already marked down to wholesale levels. However, at certain breakpoints we would be happy to take off an additional percentage. Please contact us before ordering if you are purchasing larger quantities so we can determine if you are eligible.

Can I pay by money order or personal check?

We typically prefer not to. However, we are happy to accept either. Please contact us and we can help arrange for this. Please note that payment must clear before we can arrange any delivery.

Are the images on the website stock images or real photos of the items that I will receive?

We personally photograph each product for its product page to ensure that we are advertising the product as accurately as possible. For some newer items, we may temporarily use stock images. Please contact us, in any case, if you would like more detailed images and we would be happy to provide them.

Where does Eurolux Patio Deliver?

We deliver anywhere in the continental 48 states, that is road accessible. If you live in Hawaii, Alaska or a location only accessible by ferry, please contact us for shipping prices. For overseas shipments we are usually able to deliver to your US based freight forwarder if you have those arrangements in place.

What can I expect from the delivery service?
Most our items are shipped using parcel with UPS/FedEX. It typically takes 3-5 business days for item to arrive once shipped. 


What is your pricing policy?

At Eurolux Patio, we pride ourselves on offering wholesale pricing to the public. As such, it is very rare for a customer to find a better deal for a comparable quality product elsewhere. Please note that prices may increase from time to time due to escalating costs in manufacturing and distribution. Prices are guaranteed at time of purchase only. We do sometimes offer temporarily price reductions on over stocked items and seasonal markdowns

Can I cancel a Custom Order?

Custom ordered products, outside of regular stock items are not returnable. Please contact us directly to discuss a cancellation, or change request.