Most smaller items will ship via FedEx ground Home Delivery. Large items, like patio sets/sectionals, will ship as a Standard Delivery, this means that you will be responsible for bringing your order inside and setting it up. Most of our items come fully assembled. Please refer to the product description to see if the product comes assembled or will need minor assembly. Delivery will go as far as the threshold of your residence, which will be up to your patio area. The product will not be carried up stairs. If there are stairs, there will be a charge for each flight. This service does not include Setup, and the product will remain itís in original packaging. For an additional fee, you can upgrade to Delivery with Setup. The packaging will then be removed and disposed of. Also, the furniture pieces will be arranged to your requests.
For freight deliveries, they require someone to be home to accept and sign for delivery. The freight company typically calls to schedule a time window 24 hours before the items are expected to arrive at the destination.
Please note that when we do offer Free Shipping the customer will be responsible for the shipping cost incurred and 15% restocking fee for returned merchandise.